CLF
Welcome to CLFNow.com—where concierge services meet innovation. Concierge Live Feed (CLF) is a groundbreaking platform that streamlines communication between local businesses and concierges, providing quick access to updated menus, event listings, and promotions. Created to help resorts deliver memorable guest experiences, CLF equips concierges with everything they need to offer instant, tailored suggestions. With features like list management, real-time updates, and even a rewards system, CLF empowers concierges to make every recommendation exceptional.
Tools Used
Visual Studio
GIT
MYSQL
Cypress
Figma
About Project
Concierge Live Feed (CLF) is a modern form of communication platform intended to facilitate between local enterprises, including restaurants and entertainment establishments, and hotel concierges. Available in major markets like Las Vegas with Los Angelinteractions es, Boston and New York, the platform provides concierges with up-to-date resources, menus, and exclusive information. With a robust presence in the hospitality industry, CLFNow.com helps elevate the guest experience by enabling concierges to effortlessly curate and share customized local recommendations.
Sector :
Hospitality and Tourism
Design Service:
Web and Mobile Application
Timeline :
2 years
Our Technology
Backend Framework
.NET Core + MVC
Database
MySQL
Front-End
JavaScript
Front-End
jQuery#
Testing Tool
Cypress with Java
Payment Gateway
Stripe Payment
Client's Requirements
Efficient Guest Interaction
Enable concierges to access a centralized portal for guest suggestions, including local restaurants, activities, nightlife, and more.
Live Feed Customization
Create a dynamic feed where concierges receive updated listings like event schedules, happy hours, brunch details etc.
Custom List Creation
Concierges can create, save, and share tailored recommendation lists to improve client experiences and simplify service delivery.
Guest-Focused Reservation Management
Streamline reservations and guest communication via text or email, supporting a branded and seamless concierge experience.
Our Approach
We developed intuitive user interfaces tailored for concierge needs, allowing quick access to key features such as list creation, favourite list reservation booking, and file sharing.
Integrated APIs for live updates from businesses, ensuring accurate and timely information.
Developed flexible list-saving and sharing features for personalized recommendations.
Ensured that user data, especially for reservations and guest interactions, remains secure.
Introduced a rewards system to encourage active platform usage, making it engaging and motivating for concierge teams.
Project Challenges
Managing the creation, saving, and sending of personalized guest recommendations remains challenging, especially when maintaining seamless organization of lists for enhanced concierge workflows.
Updating information from participating establishments automatically and seamlessly is challenging, as outdated details can compromise the quality of guest service and guest satisfaction.
Integrating diverse data sources, such as restaurant menus and event schedules, into a unified platform poses difficulties in achieving consistency, accessibility, and ease of use.
Developing a reliable system to accurately track user activity and award real-time points for the CLF rewards program is essential to encourage consistent platform engagement.
Our Solution
Developed 'My Lists' and file-sharing features for concierges to easily save, retrieve, and share essential files and personalized guest recommendation lists.
Facilitated seamless interactions with direct reservations and live updates from hotels and restaurants, ensuring accurate and real-time information for concierges and guests.
Gamified the platform with a points-based rewards system to boost engagement and motivate concierges with monthly rewards for platform activities.
Streamlined communication using Live Feed and Favorites sections, providing quick access to saved files, custom lists, and essential tools for efficient guest service.
Key Features
Custom Lists Creation
Direct Reservations Feature
Live Feed Updates
Points-Based Rewards System
File Storage and Sharing
Personalized Guest Recommendations
User Interface Designs
Dynamic Statistics
Business Outcomes
The successful implementation of Concierge Live Feed has empowered concierges with a powerful tool for managing guest experiences efficiently. The platform’s unique combination of live data, API integrations, and a rewards-based engagement model has led to increased usage, guest satisfaction, and productivity for concierges. Expanding into new markets has also set the foundation for Concierge Live Feed to become an essential platform in the hospitality industry.
What does the Client Have to say about the project?
CLF is a game-changer for the hospitality industry! It's streamlined our operations and improved guest satisfaction. The real-time updates and easy-to-use interface have been a huge time-saver. We're so grateful to Avidclan for developing such an innovative solution.
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